Customer & correspondence
Email (all enquiries): [email protected]
Use this address for order updates, delivery questions, billing, and general website support. Including your order number (if you have one) helps us reply faster.
Phone: +27 (0) 87 250 4419
National-rate line · Monday–Friday 08:30–17:00, Saturday 09:00–13:00 (SAST). Closed Sundays and on South African public holidays.
Correspondence address:
Kinetape Customer Desk
Unit 3B, 45 Rivonia Road
Morningside, Sandton
2196 Gauteng, South Africa
Walk-in visits are not available — please email or call before arranging any courier collections.
Note: We handle retail and website enquiries only. This is a consumer product offer — we do not provide medical guidance by email or phone.